Venom Terms and Conditions

Welcome to Venom. These Terms govern your interaction with our website, platforms, and experiences (“Services”). By entering our world, whether online or at events, you accept these Terms. If you do not agree, do not proceed.

1. Entering the Venom World

1.1 Age and Capacity

You must be 18+ to access Venom. By participating, you confirm your legal capacity to agree to these Terms.

1.2 Personal Responsibility

Venom thrives on respect and energy. You must not:

Break any laws
Harm, harass, or intimidate others
Introduce malicious software or interference
Disrupt our Website, systems, or experiences
Use automated tools or scrape data without permission
Misrepresent your identity

2. Events, Tickets, and Community Conduct

2.1 Event Details

Event dates, lineups, and locations may shift. We reserve the right to reschedule or cancel experiences.

2.2 Tickets and Access

Ticket sales are final unless otherwise stated.
Refunds follow our policy and NZ law.
Tickets are non-transferable unless explicitly allowed.
Valid ID and proof of purchase may be required.
We may refuse entry or remove anyone violating these Terms or disrupting the collective.

2.3 Community Conduct

By attending, you agree to respect fellow attendees and venues. Unsafe or disrespectful behaviour will not be tolerated.

3. Merchandise

We strive for accurate product information but cannot guarantee perfection.
Payments must be received before processing orders.
We may refuse or cancel orders at our discretion.
Returns and refunds follow our policy and applicable laws.

4. Ownership and Creative Content

All Website and Service content—including logos, graphics, music, and videos—is owned by Venom or our licensors.
You may not reproduce, distribute, or create derivatives without permission.
User submissions grant Venom a perpetual, worldwide, royalty-free licence to use, reproduce, and share your content. You confirm your right to grant this licence.

5. Privacy in the Collective

Your information fuels the collective. We collect and use it to:

Run events, manage access, and communicate updates
Understand how the community moves through digital and physical spaces
Maintain safety, security, and integrity

Refusing to provide required information may limit your access to certain Services. Your privacy is respected and protected under our Privacy Policy.

6. Limitation of Liability

Venom exists to create experiences, not promises. To the fullest extent permitted by law:

You enter our world at your own risk.
Venom is not liable for indirect, incidental, or consequential losses—including lost data, profits, or opportunities.
This applies regardless of whether liability arises in contract, tort, or statute.
Nothing in these Terms limits rights you cannot legally exclude.

7. Indemnity

You agree to protect, defend, and hold harmless Venom and our crew against claims, losses, damages, or expenses arising from:

Breach of these Terms
Misuse of our Website or Services
Actions at Venom events

8. Suspension and Termination

If we detect violations of these Terms or unsafe behaviour, we may suspend or terminate your access immediately. Upon suspension or termination, you must cease all use of Venom Services.

9. Changes to Terms

Venom may update these Terms at any time. Updates take effect when posted. Continuing to use our Services after changes means you accept the new Terms.