PRIVACY POLICY

1. Introduction

Venom (“we”, “our”, or “us”) honours the trust you place in us when you engage with our world. Protecting your personal information is central to how we operate—both online and in our physical spaces. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, attend our events, or interact with our community.

2. Information We Collect

2.1 What You Share With Us

When you step into the Venom world, you may provide information such as:

Your name and ways to contact you
Your location or region
Billing, ticketing, or purchase details

We collect this information when you:

Secure tickets or merchandise
Subscribe to updates, newsletters, or event alerts
Reach out through forms or email
Participate in community interactions, surveys, or creative collaborations

2.2 What We Observe Automatically

Even when you don’t tell us directly, our systems may capture:

Device and browser details
Pages you explore and the time you spend there
IP address and access timestamps
Referring websites

This allows us to understand how our community navigates the Venom experience and to continually refine it.

3. Why We Collect Your Information

We collect personal information to:

Forge and evolve experiences that resonate with our community’s energy and rhythm
Manage access to our events and offerings, ensuring the flow of tickets, merchandise, and services
Keep you in the loop with event alerts, updates, and news that matters (only if you opt in)
Respond and support, providing guidance or assistance when you reach out
Shape the Venom platform, learning from how our community moves through digital and physical spaces
Safeguard our collective spaces, maintaining the security and integrity of every experience
Meet our obligations under law, because even rebellion has boundaries

4. Providing Information

Some details are optional, but others are essential. Without certain information, we may be unable to:

Complete your ticket purchase or registration
Respond fully to your enquiries
Grant access to specific services or experiences

5. How We Share Your Information

Your information is never sold. We may share it only when necessary, for example:

With trusted partners who power our events, ticketing, or communications
Where required by law or to uphold safety and security
When you explicitly grant permission

6. How We Protect Your Information

We store your information securely and limit access to authorised Venom staff and essential partners. While we take care to guard your data, no system is completely impervious—digital or otherwise.